I am unable to send email, but I can receive.


Some Internet Service Providers will not allow you to send email using an external SMTP server therefore your email will not be able to be delivered.  We have seen problems with MindSpring, Earthlink and AOL.

Try replacing your SMTP (outgoing) mail server settings with your ISP ( MindSpring, Earthlink, AOL, etc...).  Leave the POP3 settings to point to your domain name so you can receive email from the server.

If you still require assistance, please open a new support ticket and we will be glad to help.

Was this answer helpful?

 Print this Article

Also Read

Why is my internet connection disconnecting after I check my email?

If you are on a dial-up and your internet connection is disconnecting after sending and...

What is the difference between POP and IMAP Mail?

What is the Difference between POP and IMAP Mail? The using of IMAP to access your mailbox has...

Why is my email bouncing back from internet service providers?

With blacklisting on the rise from many ISP's and spam blocking groups, we thought we would...

What are autoresponders? How do I set them up?

NOTE:  These instructions are for clients on the new Xenon Server Cluster.  If you are...

Email groups are not working

Plesk offers the ability to create mail groups and have an email forwarded on to many members...