I am unable to send email, but I can receive.


Some Internet Service Providers will not allow you to send email using an external SMTP server therefore your email will not be able to be delivered.  We have seen problems with MindSpring, Earthlink and AOL.

Try replacing your SMTP (outgoing) mail server settings with your ISP ( MindSpring, Earthlink, AOL, etc...).  Leave the POP3 settings to point to your domain name so you can receive email from the server.

If you still require assistance, please open a new support ticket and we will be glad to help.

Was this answer helpful?

 Print this Article

Also Read

Why can't I send mail from my hotel room?

Article written by Leo NotenboomI checked in to my hotel which provides free high speed...

Why do emails bounce?

In computer jargon, a bounced e-mail is one that never arrives in the recipient's inbox and is...

Why am I getting complaints of multiple emails being sent when I only sent one?

This is a common problem if you are using any of the following: Apple Mail IMAP settings...

How do I create a POP3 email account?

Here's how you create a POP3 account for your domain:   Cluster Control Panel...

Email groups are not working

Plesk offers the ability to create mail groups and have an email forwarded on to many members...