Why am I getting complaints of multiple emails being sent when I only sent one?

This is a common problem if you are using any of the following:

  • Apple Mail
  • IMAP settings
If you are receiving complaints that you sent one email but the recipient is receiving multiple copies, this is due to Apple Mail saving multiple copies of your email draft to the server.

The following should fix this issue:

  1. Open Apple Mail
  2. Click on Mail>Preferences
  3. Click on Accounts Tab
  4. Highlight your account then click on the Mailbox Behaviors tab on the right
  5. uncheck "store draft messages on the server"
This should eliminate this problem.  If it does not or you use a client other than Apple Mail, please first check with your software provider then open a support ticket for us to review.

Was this answer helpful?

 Print this Article

Also Read

How to setup Outlook 2007 with POP Access (Xenon Server)

 In Outlook, select Tools / Account Settings. On the Email tab, click the New button....

Unable to get emails to AOL addresses

It is the experience of Argon Hosting as well as our respective datacenters that AOL does not...

Why do emails bounce?

In computer jargon, a bounced e-mail is one that never arrives in the recipient's inbox and is...

What are autoresponders? How do I set them up?

NOTE:  These instructions are for clients on the new Xenon Server Cluster.  If you are...

How do I create a POP3 email account?

Here's how you create a POP3 account for your domain:   Cluster Control Panel...