I am unable to FTP to my account.

In order to ftp to your domain before propagation (meaning, before your domain name is completely ready in our systems, which takes 24 - 72 hours to update worldwide), you have to log in via the IP address.

Try using the IP address that is associated with your account. If you are not aware of what IP address your account is on, please create a support ticket and we will provide you with this information.

Once your domain resolves (propagation is complete - 24 - 72 hours), you can then use the ftp.yourdomainname.com for your ftp login. Also, please note that you will not be able to view your domain at www.yourdomainname.com until it resolves.

Was this answer helpful?

 Print this Article

Also Read

How do i use FTP and transfer my files to my hosting account?

File Transfer Protocol or FTP is an easy to use method to upload information to your web site and...

Where do I put my files so that people can find them on the web?

When uploading to your account, keep in mind the structure listed here.  ...

File Manager in the Control Panel

The control panel offers a powerful file manager system for uploading and downloading from your...

Beginner's Guide to using FTP (File Transfer Protocol)

What is FTP? FTP (File Transfer Protocol) is the simplest and most secure way to...